Refund Policy

Full Terms & Conditions: www.universalmusic.co.nz/terms-and-conditions/

UNIVERSAL MUSIC NEW ZEALAND TERMS OF USE

12  RETURNS REPLACEMENTS AND REFUNDS

12.1 Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. 

12.2 We aim to provide you with Products of the highest standard and quality.  If you have received a Product with a defect, please contact infonz@umusic.com as soon as possible so we can guide you through the returns process and help resolve the problem as swiftly as possible.  In order to assist the return process, you may be required to send us images of the damage, defect or fault for preliminary assessment.  You may be asked to provide further information to support your claim to assist us with our assessment of the goods.

12.3 If you request a refund under clause 12.2 and we accept that request we may:

(a) arrange for the collection or return and replacement of the relevant Product; or

(b) give you a refund for the purchase price you have paid for the Product, 

except where the Consumer Guarantees Act 1993 entitles you to insist on a refund. 

12.4 Universal does not offer refunds or exchanges for change of mind, including exchange of Product for a different size.  

12.5 Universal does not process refunds for any albums purchased via ticketing partners and third parties such as Ticketek or Ticketmaster. You will need to contact those third parties for a refund (where relevant).